Designing for the gap between what systems track and what people actually experience.

With a background in financial systems, I spent years finding where the numbers didn’t add up and fixing the processes that let them break in the first place.

Now I design product experiences that surface what systems often miss: ambiguity, context, and human behavior under real-world constraints.

I am drawn to the gap between what is technically correct and what is emotionally true, and how design can make that gap easier to navigate.